We take your privacy seriously and are fully compliant with UK GDPR regulations and current best practices for storing, handling and processing data.

1. Who we are

Green View Health is a UK-registered company. Our mission is to provide clinical psychology and therapy services, we also develop digital healthcare products that help people learn practical psychology to feel better about life, relationships, and work. We take your privacy seriously and only collect information we need to provide our services. This privacy statement applies to Green View Health Ltd. and our online psychology partner business Self-help Psychology Ltd.

2. How we collect information

We collect data when you:

• Engage with Dr. Lulu Preston for 1-to-1 therapy

• Sign up for an account or membership.

• Use our courses, podcasts, or website tools.

• Contact us by email or social media.

• Take part in surveys, feedback forms, or events.

• Allow cookies and analytics on our site.

3. What we collect

• Identity data: name, email address, and contact details.

• Payment data: managed securely by our payment providers (we never store card details).

• Insurance data: if you are accessing services via your health insurance provider

• Usage data: how you use our website, courses, or app.

• Technical data: IP address, browser, device type, operating system (as part of the metrics platform that is built into our learning systems at Learnworlds.com).

• Optional personal input: any text you write in exercises, journals, or forms. These are private and never shared.

4. How we use your data

We use your data to:

• Manage and arrange therapy sessions

• Maintain confidential therapy records as standard clinical practice

• Deliver our courses, podcasts, and digital learning products.

• Manage your account and payments.

• Improve our content and platform performance (anonymised usage figures to track our course engagement with subscribers)

• Send service updates, newsletters, or offers (you can opt out anytime).

• Comply with legal, tax, or regulatory obligations.

• We never sell or trade your data.

5. Legal basis for processing

We process data under one or more of the following lawful bases:

• Contract: to provide the service you requested.

• Consent: when you opt in to emails or specific features.

• Legitimate interest: to improve and protect our services.

• Legal obligation: to meet tax, security, or compliance requirements.

6. Sharing information

We only share data with trusted third parties that help us operate safely and legally, such as:

• LearnWorlds (course hosting for our online projects like Self-help Psychology)

• Stripe, Monzo Bank, PayPal (payments and accounting records)

• Google Analytics (site usage statistics)

• Email providers (communications)
  All providers are GDPR-compliant and under data-processing agreements.

• Video Meeting Apps (e.g Zoom, MS Teams) Contact details necessary to connect for online sessions

7. Data storage and retention

Data is stored securely on servers in the UK or EU.
Office computer data is backed up to secure network storage (encrypted)
We keep data only as long as necessary for its purpose or required by law.
You may delete your account or request removal of your data at any time.

8. Cookies and tracking

We use essential cookies to run the site and optional cookies to improve performance or measure engagement.
You can change cookie settings in your browser at any time.
See our separate Cookie Policy for details.

9. Your rights

Under UK GDPR, you have the right to:

• Access your data.

• Correct inaccurate information.

• Request deletion (“right to be forgotten”).

• Restrict or object to processing.

• Data portability.

• Withdraw consent at any time.

To exercise these rights, email our data controller, Andrew Keith Walker info@greenviewhealth.co.uk / andrew@selfhelppsychology.me

10. Child Access and Parental Responsibility

Green View Health Ltd. and Self-Help Psychology Ltd. provide services designed for adults and young people aged 16 and over. If a parent, guardian, or other adult engages Green View Health therapy services or purchases a Self-help Psychology subscription for someone under 16, they must:

• Supervise the child’s use of the service.

• Give informed consent for any personal data the child provides.

• Accept full responsibility for how the service is used by their child.

We do not knowingly collect or process data from children under 16 without parental consent. If we learn that a child has registered without this consent, we will delete their account and/or associated data.

11. Security

We use encryption, secure servers, and access controls to protect your data.
While no online system is totally risk-free, we work to maintain high security standards and respond promptly to any issue.

12. Changes to this policy

We may update this policy when needed. Any changes will appear on this page with a new date.

13. Contact us

Data Controller:
Andrew Keith Walker
Green View Health Ltd / Self-help Psychology Ltd.
Newlyn, Rose Green Road, Lindsey, Suffolk, United Kingdom
Email: info@greenviewhealth.co.uk / andrew@selfhelppsychology.me

Last updated: October 2025.